Poem Comparison Essays

Poem Comparison Essays Poem Comparison Essay Poem Comparison Essay The Difference in Similarity Lady Lazarus, by Sylvia Plath and The Waking by Theodore Roethke are two poems that relate directly to the speaker. Although both poems share this similarity, the way in which both works or literature are constructed are vastly different. Plath uses visual imagery and poetical tercets to show the pain and suffering of the speaker in her poem, while Roethke uses the musical Villanelle and synesthesia to create his picture of the speakers inner thoughts and a sense of awakening. When reading the poem Lady Lazarus for the first time, the subject matter can be a little ifficult to comprehend. The title of this poem and the speaker share the same name, ultimately making connections to the poet herself. Lady Lazarus begins by telling the reader that she has done it again. Whatever it is; the reader does not know. She is a thirty-year-old who compares to herself to a Holocaust victim while also telling the reader that she has nine lives, much like a cat. The reader figures out that it is dying but, like a cat, the speaker keeps returning to life. Lady Lazarus tells the reader about the first two times that she almost died and how dying is an art. She describes eath as theatrical as shes possibly preforming her third death in front of a crowd at a circus. She again compares herself to a Holocaust victim as she imagines herself burning to death at concentration camp crematorium. At the end of the poem, she is resurrected for the third time and will eat men like air (line 84). In The Waking, much of the poem takes place inside the speakers mind. The speaker begins to contemplate his own opening awareness to who he is and what he can know. The poem briefly shifts from the speakers mind to the real world to notice some of the natural organisms that surround this going where I have to go. The speaker returns to his inner reckoning of greater power and fate. Imagery is an excellent way for a reader to read a poem through the five senses. It gives a more realistic feel to the work that is presented and can give better insight about the tonality of the work. Lady Lazarus uses imagery to describe her pain that is comparable to the pain that the Jews experienced during the Holocaust. Visual imagery is used in lines 4-5 when she says A sort of a walking miracle, my skin/Bright as a Nazi lampshade this use of simile refers to how some Nazis used the skin of the deceased Jews as ampshades. Another use of visual imagery is seen on lines 8-9, as Lady Lazarus says My face a featureless, fine/Jew linen. This metaphor relates Lady Lazarus to how the Nazis would raid the homes of the Jews and take all of their possessions, sometimes including linen. The comparisons of the speaker to things that Nazis had possession of during the Holocaust makes us think that the speaker may feel that she is possessed by the Nazis. The Waking uses a form of imagery called synesthesia. This is a mixing of sensory experiences to paint a picture of the hybrid world of sleeping and waking. One example of synesthesia is in line 2, where the speaker says: l feel my fate in what I cannot fear. What does fate actually feel like? Since it is not something that is classified as the common sense of feeling or touch, it may be used to describe a presence through an absence. I believe this to explain how someone can teel something without actually knowing what it may be, such as that feeling when you know someone is staring at you. Another use of synesthesia arrives when the speaker says: l hear my being dance from ear to ear (line 5). This line describes the sharp sensitivity of his hearing. His hearing is so acute that he can hear himself dance around his own body. It seems as though his senses are highly sensitive and are firing in several directions in his own mind. People hear themselves think, like myself, I think this is another excellent use of synesthesia because you arent hearing your thoughts literally but you still can hear them. Lady Lazarus is a poem that is made up of twenty-eight tercets. A tercet is a three-line stanza. These stanzas are mostly made up of short, choppy lines with a mix of enjambment and end stop lines that can been seen as an example in lines 22-24 when the speaker ays: [This] is Number Three. (end stop)/ What a Trash (enjambment)/To annihilate each decade. (end stop). When read aloud, the words move quickly and forcefully. It almost sounds like the speaker is spitting her words out to the reader in disgust. This could relate to her overall feelings of disgust throughout the poem. This poem also has use of perfect rhyme and slant rhyme. One instance of perfect rhyme happens in lines 83-84, where the words hair and air rhyme. An example of slant rhyme occurs in lines 71-72, where the words burn and concern sound rhythmical. Also, there is use n anaphora in l do it so it feels like hell (line 46) and I do it so it feels real (line 47). While these various kinds of repetitions of sounds occur all over the place in Lady Lazarus, they do not occur in a particular pattern. The rhymes have an off- kilter feel to them, and this allows the poem to be fast and free wheeling. The reader never knows when a rhyme or some other kind of repetition is going to happen next. I think it works to the feeling of the speaker very effectively because the speaker is in an erratic state of mind. The Waking is characterized as a Villanelle, which means n Italian word referring to a rustic song or dance. Villanelles have five tercets (three- line stanzas) and one quatrain (a four-line stanza), for a total of nineteen lines in all. The rhyme scheme of the tercets is ABA, where the letter refers to the end rhyme of each line, while the quatrain is ABAA. The A rhyme does change throughout the poem. Line 7, for example, ends with a shift in rhyme: you, which does have an O in the word, though it has a long U sound to it. The reader receives more of this type of rhyme in lines and 10 and 12 with how and slow. While the rhyme is generally redictable, it does shift as the poem develops. That seems fitting in a poem where the speaker is describing an awakening. The change in rhyme scheme refers to the shift in the speaker from sleeping to awakening. By line 7, the speaker has shifted from what is going on in his mind to God bless the Ground! I shall walk softly there, (line 8). The speaker is talking about the nature that surrounds him rather than what is going on in his mind. A form like th is has a musical tone to it rather than the choppy freewheeling Lady Lazarus poem. What is interesting about this is that it akes the poem somewhat repetitive, much like the average every day song and how we see the line going where I have to go repetitively. This Villanelle is, in a way, going where it needs to go in relation to how this type of poem is constructed. The Waking, in terms of meter, has each line written in strongly pronounced iambic pentameter. An iamb is a two-syllable pair in which the second syllable is emphasized. This makes the poem a little easier to read and it gives the impression that the speaker is singing the words to the reader as opposed to the spitting image hat Lady Lazarus brings. Sylvia Plath and Theodore Roethke use their own poetic styles to set the tone of the speakers in their poems. Plath uses visual imagery and short, choppy tercets to describe a woman who is so unhappy that she relates her despair to a Jewish person during the Holocaust. On the other hand, Roethke uses synesthesia and the musical form of a Villanelle to characterize the speakers awakening through his mind and the real world. Bibliography Baym, Nina, and Robert S. Levine. The Norton Anthology of American Literature. New York: W. W. Norton 2012. print.

How to use capital letters - Emphasis

How to use capital letters How to use capital letters Were often being asked about when to use capital letters. Why is it so confusing? The answer lies somewhere between what were used to seeing (beginning, as ever, with our school habits) and the seeming inconsistencies of best practice. As a general rule, capitals are for specific and formal; lower-case for unspecific and informal. Capital offence Avoid using all capital letters. Its very heavy on the eye; and the lack of differentiation in height and shape (compared with lower-case lettering) actually makes it more difficult to read. Also, the consensus particularly in the virtual world is that it appears as shouting, so youll come across as aggressive and alienate your reader. Initial capitals You might think the rules get murkier here. Certainly, it may come down to an issue of style within your workplace, but always bear in mind that its very easy to overdo these. Typically, use initial capitals for: proper nouns places, peoples names, company names Mr Jones, formerly of Emphasis Training Ltd, went to Swansea. official job titles Mr Jones new position was Chief Executive of Capital Placement. trade names or brands I like to have a cup of Ovaltine and read the Write Away e-bulletin on my Mac. But, generally, dont use them for: every first letter in a heading or sub-heading (check your company style on this one): its An exploration of capital letters, not An Exploration of Capital Letters compass points, unless they are part of a definable region/area/country Should we head north or north-east now? Im either moving to South Korea or the Middle East. Subsequent words (beyond the first) in a sign-off Yours sincerely Best regards Lots of love Clarifying apparent contradictions Sporadically sprinkling this or that word with a capital can lend undeserved import to certain concepts, which, in turn, implies a kind of inferiority in others. While we may be used to seeing Mum and Dad capitalised (or Doctor if we are one, President if we are Barack Obama and so on), that doesnt mean those words should always be capitalised. Where a noun stands in for a proper noun (like a name), it is capitalised; if not, it isnt. Hello Mother, hello Father. Is that my mother with your father? What are you doing, Mum? Job titles and ranks used in conjunction with the holders name are capitalised; if the title is used alone, they arent. Have you met Mr Jones, Chief Executive of Capital Placement? Yes, but Ive met many chief executives. Who is the president? Do you live under a rock? You must recognise President Obama. For governments, use lowercase unless youre referring to a particular administration. The Government announced the abolition of the 10p tax band. Representatives from governments across Europe were united in their disgust. Institutions and organisations will be capitalised when their name is used in full; on subsequent references to it, when the name is shortened, use lowercase. Ill have to refer you to the Central Committee of Capital Measures. What was the name of that committee? The exception to this rule is when the shortened reference word might be mistaken for a regular noun. The National Trust is fantastic. Yes, its the best kind of Trust. Have you heard of the African National Congress? Im well aware of that Congress. So, just remember with capitals: less is more. Exceptions that may seem inconsistent and confusing are only for clarity. If you have any more queries about capital letters or anything else leave a comment and well get back to you.

Australian Law-Surrogacy Essay Example | Topics and Well Written Essays - 1000 words

Australian Law-Surrogacy - Essay Example One dilemma in surrogacy is the determination of parenthood. Currently, family and parenthood are defined biologically instead of social terms. This brings an issue in when determining who the legal parents of the child are, mainly between the surrogate mother and the social or foster parents of the child. In some countries like Australia, the law identifies the surrogate mother of a child as its legal mother and any surrogate arrangements that transfer custody of the child to others is rendered void. This brings issues especially if the surrogate mother had offered the services as commercial surrogacy and later claims the child (Tuininga, 240). The issue of parenthood arises because of the fact that the commissioning parents consider themselves to be the real parents of the child because their chromosomes were used. The surrogate mother can also claim parenthood because their biological components were used. (Tuininga, 240). This is even more serious were gestation was absent in the commissioning mother and hence the surrogate mother has some genetic relationship with the child. Temana (1108) observes that surrogate mothers normally try to maintain close and intimate relationship with the social parents of the child and this could put those marriages at risk of breaking. Zimmerman (123) states that there is also a high tendency that surrogacy makes problems underlying a marriage to surface for example, it brings into light infertility problem in one of the couple. (Tuininga, 240).  ... gate mothers normally try to maintain close and intimate relationship with the social parents of the child and this could put those marriages at risk of breaking. Zimmerman (123) states that there is also a high tendency that surrogacy makes problems underlying a marriage to surface for example, it brings into light infertility problem in one of the couple. Ragone (201) states that he commissioning parents go through a complicated process in order to adopt the child they wanted despite the fact that they could have paid heavily to have the child born and that one of them, mostly the father, could be the genetic father of the child. This is because in surrogacy, the father or both parents donate gametes that will be transferred clinically to the surrogate mother. Ironically, the law does not recognize them as the legal parents of the born child despite the fact that this child might not have any genetic relationship with the surrogate mother. One dilemma that emerges in surrogacy is t hat others do not accept it yet it is a healthy way of creating human life as compared to other methods like cloning. History In Australia, all forms of surrogacy were considered to be illegal and all states passed laws to make this a criminal offense. However, things have changed over the recent years. According to the Lawyers and Legal Services Australia (1), altruistic surrogacy has recently been legalized and this has been done in all Australia states, except for the state of Tasmania. However, commercial surrogacy is still considered by the law to be a criminal offense. These changes in the history of surrogacy in Australia were made possible by the Assisted Reproductive Treatment Act 2008. This Act changed the legality of altruistic surrogacy from 1st January, 2010. In its part,

MPC Relationship With Its Large Global Customers Case Study

MPC Relationship With Its Large Global Customers - Case Study Example Moreover certain value-added services that were provided to the clients which helped in improving and bolstering its relationship with the clients. The relationship between the suppliers and the clients is guided by the bargaining power of the supplier/the buyer. The supplier dictates the shots if it has a higher bargaining power and conversely, the client has an upper hand when it has a higher bargaining power. In this case, there are only a few players I the market. Moreover, with high entry costs, the entry of new players is quite difficult. This gives MPC a higher bargaining power. The bargaining power also defines the value division. The bargaining of the supplier with the client the amount the supplier gets for providing its clients with the important resources. The figure above depicts the relationship between the client and the supplier using a line segment. The top level of the line represents the value that has been received by the buyer. This value is equal to the willingness of the buyer to pay for the goods or services minus the amount that has been paid by the organization. The middle segment represents the value that has been captured by the firm. The lowermost position of the segment defines the value that has been acquired by the supplier. (Brandenburger M, Stuart HW, n.d.). The figure above gives a model on how suppliers should rate its clients. MPC must use the model stated in the figure to analyze its relationship with the clients. It should divide its clients on the basis of relative value and its attractiveness. MPC can also use its rapport with its clients to set up bases in the low-cost destinations. This would allow the company to make its presence in those markets while creating entry barriers for the new players. This would also give MPC a foothold in a new and emerging market. The firm can employ the model of Brandenburger and Stuart for creating new value in their product offering. This model is based on the concepts of value  creation and added value which represents the size of the profit to be shared and how to share that profit respectively.  

Writing prompts for middle school Essay Example for Free

Writing prompts for middle school Essay Imagine that you could give advice to someone—it could be someone you know personally, a historical figure, or a famous pers on living today. Write an essay that identifies the person and the advice you would give. Choose a fam iliar subject so that you can provide details and elaboration that explain why this person needs your advice. 2. In an essay, explain how disappointments can have a good side. 3. Write an essay explaining why someone you care about is important to you. 4. Dress for success is a phrase all of us have heard before, but it means something different to each person. Write an essay explaining  what dress for success means to you. 5. Write an essay to explain why honesty is important in a friendship. 6. Through the years new inventions have changed th e way we live. Think about one invention that has had an impact on the way you live. Now write to explain to your teacher how this invention has changed your life. 7. Write an essay explaining how you changed when you entered middle school. 8. The amount of graffiti has greatly increased at your school. The members of the school board must find ways to stop the graffiti. Write a com position in which you fully explain the solution  the school board could use to solve this problem. 9. There are both good things and bad things about playing on a team, such as the school soccer team or the school volleyball team. Write a composition for your teacher in which you explain both what is good and what is ba d about playing on a school team. Be sure to explain each point fully. 10. A role model is a person you look up to. Befo re you begin writing, think about someone you look up to. Why do you admire this person? Write a composition in which you explain to your classmates whom you admire and why you admire this person. Middle School Persuasive Prompts  1. NEW A wealthy donor plans to build a new facility that will benefit young people in your area. It could be a swimming pool, a theater, a skateboard park, an art school, or any other facility that would provide young people with constructive ways to spend their time. The donor is not sure what kind of facility would be most useful. Write a letter to the donor in which you identify the type of facility you would like to have built, and pe rsuade her that it is the best choice. Be sure to support your opinion with convincing reasons and evidence. 2. Your principal wants to invite a celebrity speaker to your school. Think about the celebrity you would choose to have speak; then, write a letter to persuade your principal to invite this person. Be sure to include convincing reasons and details to support your choice. 3. Girls and boys often enjoy playing the same sport. Some people believe that girls and boys should be able to play on the same team. What is your opinion on this issue? Write an essay stating your opinion and supporting it with convincing reasons. Be sure to explain your reasons in detail. 4. It has been said that television has little real educational value. What is your opinion on this issue? Write an essay stating your opinion and su  pporting it with convincin g reasons. Be sure to explain your reasons in detail. 5. The principal of your school is considering co nducting random locker searches several times a year without letting students know in advance. What is your position concerning this issue? Write a letter to the principal stating your position and supporting it with convincin g reasons. Be sure to explain your reasons in detail. 6. Suppose Congress wants to make a new national ho liday honoring an important person or event. Choose a person or event you would like to honor. Write an essay to convince members of Congress to accept your choice. 7. Your principal has asked students to suggest a school rule that should be changed. Think of one rule that you would like to have changed. Write a letter convincing your principal that this rule should be changed. Be sure to support your opinion with convi ncing reasons and evidence. 8. Your school principal is considering a new policy that will require all students to wear uniforms. What is your position concerning this issue? Write a letter to your principal stating your position and supporting it with convincing reasons. Be sure to explain your reasons in detail. Middle School How-To Prompts 1. Write a composition in which you explain how to make something. You might write about a food item, a handcrafted item, or anything else that you know how to make. Be sure to clearly explain each step in the process so that a read er could make the item the way you do. 2. Think about one favorite activity that you enjoy. For example, it could be playing a favorite sport or participating in a hobby. Write a compos ition in which you tell a friend how to do your favorite activity. Be sure to include all the details your friend will need to do the activity. Middle School Descriptive Prompts 1. Think about the last time you attended a special even  t such as a concert, a fair, or a sports event. Describe what it was like to be there and include sights, sounds, and smells that will make the reader feel he or she is there with you. 2. Think of a favorite object that you own. In a descriptive essay, use sensory details—words that tell how something looks, feels, tastes, smells , and sounds—to clearly describe this favorite object so that a classmate could picture it. 3. Think of what your school is like at lunchtime. Pick one particular place, and picture it in your mind. This place could be large or small. In a co mposition, describe clearly to a friend what the  place is like at lunchtime so your friend can imagine what it is like to be there. Middle School Narrative Prompts 1. Eleanor Roosevelt once said, You must do the th ing you think you cannot do. Write a narrative about a time when you did something you thought you could not do. Be sure to include specific details so that a reader can follow your story. 2. Think about a time when something unexpected happened. Write a narrative in which you tell about an unexpected event that happened to you or someone you know. Be sure to include specific details so that a reader can follow your story. 3. You have made a very important discovery–one th  at will make you famous throughout the world. Write a story in which you tell about your discove ry and how you made it. Be sure to include details about the setting and any characters in th e story, and be sure that your story has a beginning, a middle, and an end. 4. Think of your best day in school. What happened that makes this day stand out in your memory? Write a story for a friend that tells about what happened on this day in school. Middle School Writing About Literature Prompts 1. Under the Rice Moon tells a story about a caged bird and a sickly young girl who understand one another. Read the story. Then write an essay discussing the storys theme, or message, and how the author uses the bird and the storys characters to express the message. Be sure to include examples and details from the story to support your ideas. Do not merely summarize the story. Remember that your response will be evaluated in two ways—on your understanding of the story and on the quality of our writing. 2. The Dinner Party tells a story about a social gathering in India. Read the story. Then write an essay in which you discuss how the author uses the characters in the story to express a message. Support your ideas with examples and details from the story. Do not merely summarize the story. Remember that your response will be evaluated in two ways–on your understanding of the story and on the quality of your writing. Middle School Writing About Nonfiction Prompts 1. Read Heeding the Call. Then, write an essay explaining how Martin Luther King, Jr. s experiences as a young person shaped his beliefs and actions as an adult. Be sure to include specific information from the article to support your explanation. Do not merely summarize the article. Remember that your response will be ev aluated in two ways—on  your understanding of the article and on the quality of your writing. 2. Read But Im Not Tired! Think about the ideas th e author presents in this article. What changes should schools make to adjust to students sl eep patterns? Write a letter to the principal recommending changes that could be made at your sch ool to adjust to students sleep patterns. Be sure to include specific information from the ar ticle to support your recommendations. Do not merely summarize the article. Re member that your response will be evaluated in two ways–on your understanding of the article and on the quality of your writing.

American Secularism: Intent Analysis Essay -- Politics, The Separation

Dwight Eisenhower once wrote that, â€Å"Without God, there could be no American form of government† (Forbes, 2009: 1). Decades later, in a speech in Turkey, President Barack Obama claimed that America does not consider itself a Judeo-Christian nation. Modern arguments about the separation of church and state tend to seize upon such statements. But neither opinion can truly elucidate the true nature of American secularism (or lack thereof). Instead of criticizing Eisenhower for breaching that fabled wall of separation, or President Obama for conducting an arbitrary public opinion poll during a speech, focus must shift to the Founders. Specifically, the words of Thomas Jefferson and James Madison, those men most widely documented on this issue, must be examined. From the synthesis of these men’s views, the documents they had a leading role in crafting, and historical perspective, a vision of American religious freedom is apparent. With the Constitution, the Framers inst ituted bold, practical boundaries for the interaction of organized religion and the federal government (Jefferson’s â€Å"wall†). But they did not envision the federally mandated â€Å"walls† that currently stand between the (local) public square and basic religious manifestations or practices. A narrower interpretation of the Establishment clause is closer to what was instituted by the Framers. This paper will argue that a wall of separation between church and (the federal) state was erected only insofar as the Constitution dictates it in the religion clauses. It will also posit that the present interpretation of that separation is a thoroughly modern construct built by modern society and actions of the federal government. This will focus around two main arguments: that federal... .... This divergence is the result of an effort to enlist the Framers in a defense of certain positions; positions based in legal frameworks never enacted by those men. If these arguments are accepted, a reevaluation of federal attitudes is in order. Rolling back a century of incorporation doctrine would be both impossible and foolish. But the executive can refrain from prosecuting states who institute laws that appear within the realm of state sovereignty in the area of secularism. Ultimately, of course, the decision will rest with the courts. If the arguments presented here (and similarly elsewhere) are accepted, an overhaul in judicial interpretation of the Establishment Clause should be undertaken by the judicial branch. Thus a legitimate debate over secularism can begin that does not inaccurately shroud modern constructs of secularism in the aura of the Framers.

American Express: Branding Financial Services – Essay

American Express: Branding Financial Services Introduction American Express is known worldwide for its charge cards, travelers’ services, and financial services. It is one of the best-known and most-respected global brands. As it grew from a 19th Centurynineteenth- express company into a travel services expert by the mid-1900s, American Express (AMEXAMEX) became associated in the minds of consumers with prestige, security, service, international acceptability, and leisure.Advertising for the company, which began in earnest in the 1960s, reinforced these associations. For example, the now-famous taglinetag line â€Å"Don’t leave home without it† was created to convey the essentiality of owning an American Express cardAmerican Express Card. As the company grew, it expanded into a variety of financial categories, including brokerages, banking, and insurance, and by the late 1980s, American Express was the largest diversified financial services firm in the world.The difficulty the company encountered integrating these broad financial services, combined with increased competition from Visa and MasterCard, compelled AMEXAMEX to divest many of its financial holdings in the early 1990s and focus on its core competencies of travel and cards. The company weathered a decrease in cardholdercardholders at this time by greatly increasing the number of merchants that accepted American Express cardAmerican Express Cards and developing new card offerings, including co-branded cards and a genuine credit card that allowed customers to carry over the monthly balance.By the end of the 1990s, American Express was again seeking to broaden its brand to include select financial services in order to achieve growth. Beyond the challenge of integrating these services, AMEXAmerican Express faced a number of issues in the 2000s, including a highly- competitive credit card industry, a slowing economy, and a subdued travel industry. American Express Builds a Financial Emp ire Early History of American Express The American Express Company was formed in 1850 when two competing express companies merged.The express business, which was less than two decades old, specialized in shipping packages that were smaller than the bulk freight that railroads handled but were over the U. S. Postal Service size limits. Before express companies began operating, stagecoach drivers and even civilian travelers were recruited to deliver packages. Express companies also carried packages that required special handling or were particularly valuable. Bank transactions involving cash, securities, and goldGold gave express companies much of their business. In response to losing business to express companies, the U. S.Postal Service created the money order, which allowed people to send a cash equivalent through the mail that could only be cashed only by a specified recipient. The cash delivery service was traditionally the domain of express companies, since because postal worker s would often steal cash sent through regular mail. To counter the Postal Service’s move into financial services, American Express created its own money order in 1881. The American Express money orders were easier to use than the Post Office money orders, and AMEXAMEX extended the line to include orders in foreign currency that could be cashed internationally.The money order was a great success, selling 250,000 in its first year and more than half a million the next. In the late 1880’s, AMEXAMEX president J. C. Fargo returned from a trip complaining about how difficult it was to use his letter of credit, used to obtain cash abroad, at foreign banks. To solve the problem of obtaining credit abroad, in 1890 American Express employee Marcellus F. Berry designed the â€Å"Travelers Cheque,† intentionally using the British spelling of check to give it an international flair.The Travelers Cheque used the same signature security system still in use today and had exchan ge rates guaranteed by AMEXAMEX printed on the front. AMEXAMEX also gave foreign merchants commissions to encourage them to accept the check. Aided by the network of international financial relationships established for support of the AMEXAMEX money order, sales of the Travelers Cheque quickly took off. From 1882 to 1896, Travelers Cheque sales quadrupled as travelers all over the world were using AMEXAMEX products more and more to make their journeys easier. In the meantime, AMEXAMEX’s express business was growing overseas.Federal antitrust regulation led to the separation American Express’s express business from its financial services and tourism businesses. By that time, however, AMEXAMEX was already booking tours, hotel stays, and steamship and railway tickets. Money orders were still popular and tTravelers check Cheque sales were constantly increasing. AMEXAMEX had also been investing the float – —the money that remains in the company’s accoun t during the interval between when Travelers Cheques are bought and when they are cashed – —and earning millions of dollars in interest.The Travelers Cheque was AMEXAMEX’s flagship product. The travelers Travelers check Cheque fees and its float investments were responsible for most of AMEXAMEX’s earnings and almost all of their profits. History of the Charge Card In 1914, Western Union, another express company, issued the first â€Å"charge card† in the form of a metal plate given to preferred customers that enabled them to defer payment for services. Charge cards required that the balance be paid in full at regular intervals, but did not charge interest on the balance.Soon, many different companies from department stores to oil companies issued charge cards that customers could use to purchase goods and services from the issuing company. In the 1940s, several U. S. banks began issuing a paper document – —similar to a letter of credi t – —that customers could use like cash in local stores. Diner’s Club introduced the first modern charge card in 1950, when it issued a â€Å"travel Travel and entertainmentEntertainment† card designed for use by business travelers. The card was accepted by a large variety of merchants, who paid a fee to Diner’s Club in compensation for the added business.The first bank card was issued by Franklin National Bank in Long Island, New York. The bank-issued card was accepted by local merchants only, unlike the Diner’s Club card. Shortly after Franklin National Bank debuted its credit card, several other banks across the United States. S. issued credit cards to their customers. â€Å"The Card† AMEXAMEX actually had considered issuing a charge card on several occasions before Diner’s Club unveiled its card in 1950. AMEXAMEX management discussed issuing a charge card as early as 1947, but then-president Ralph T.Reed refused because of security problems given the possibility of fraud. In 1956, when DinersDiner’s Clubs’ card charges began to cut into AMEXAMEX travelers Travelers check Cheque sales, AMEXAMEX initiated negotiations to buy Diner’s Club. Talks lasted for two years, but Reed ultimately declined, citing concern about the dilution of AMEXAMEX’s prestige. In late 1957, AMEXAMEX leadership decided that the company would issue its own card. The public clamored to possess an AMEXAMEX charge card. Even before the card was officially available, thousands of customers had written in or visited AMEXAMEX offices to apply early.By the launch date of October 1, 1958, AMEXAMEX had issued over more than 250,000 cards and signed on 17,500 merchants that would accept the cards. The American Express cardAmerican Express Card required the cardholdercardholder to pay off his or her entire balance monthly. The company also charged a six dollar annual fee, which was one dollar greater than the Din er’s Club fee, â€Å"for prestige. †Ã¢â‚¬ [1] AMEXAMEX’s worldwide network of offices, travel agents, and associated banks helped it build the card’s membership rapidly.Since Because the American Express CardAmerican Express Card was initially designed for the travel and entertainment expenses of businessmen and the upper class, it was known as a Travel and Entertainment (T&E) card. This classification puts it in a category with such cards as Diner’s Club and Carte Blanche. In 1958, Bank of America issued the first modern credit card, called the BankAmericard. The key feature of the BankAmericard and other credit cards was a â€Å"revolving† credit line, which allowed cardholdercardholders to pay their account balance in installments, with interest assessed on the remaining balance.The BankAmericard originally served the state State of California, but within a decade Bank of America was licensing its card services to banks throughout the co untry. While American Express earned most of its card revenue from annual fees and merchant discounts (the percentage of a dollar transaction the merchant was required to pay to American Express in compensation for the business brought in by the card), credit cards earned revenues from interest charges and a lower merchant discount. Another mportant difference was that AMEXAMEX issued its own cards while individual banks issued cards under license agreements from credit card companies. Neither AMEXAMEX management nor the accounting department had any experience with charge card operations. Rather than creating a separate accounting function for the card division, Reed had assigned AMEXAMEX’s existing comptroller’s office to handle all of the card transactions. This proved an overwhelming amount of paperwork, and within a few months of the introduction, the comptroller’s office was flooded with unprocessed transactions.Compounding the internal problems was the fa ct that customers were not paying on time, while AMEXAMEX was required to pay merchants within 10 ten days after a transaction. The card division had lost over more than $4 million dollars in its first two years and an additional $14 million by 1962. One of the Howard L. Clark’s first moves after becoming AMEXAMEX president in 1960 was to try to sell the card division, ironically enough, to DinersDiner’s Club. The negotiations failed because of antitrust issues and so AMEXAMEX kept its card. In spite of the card problems, though, AMEXAMEX as a whole was financially stable, with 1959 profits of $8. million from $69. 6 million in revenue and Travelers Cheque sales of over more than $1 billion. Clark instituted measures to help the ailing card division, such as requiring cardholdercardholders to pay their balance within thirty days, raising the annual fee to ten dollars, raising the discount fee (the percentage merchants had to pay AMEXAMEX every time the card was used at their business), and imposing stricter credit requirements for cards issuance. The card division finally achieved profitability in 1962. By 1967, the card business yielded a net income of $6. 5 million, or one-third of the company’s total profit.The American Express CardAmerican Express Card had surpassed the Travelers Cheque to become the most visible symbol of American Express. Marketing Strategy and Advertising The first AMEXAMEX President president to place a high priority on advertising was Howard L. Clark. Before he took office in 1960, AMEXAMEX’s annual advertising budget was only $1 million. Clark increased it every year thereafter and in 1962 replaced their ad agency, Benton & Bowles, with Ogilvy, Benson, and & Mather. The new agency designed AMEXAMEX’s first modern ad campaign with the slogan â€Å"The Company for people who travel. This tag line promoted AMEXAMEX’s travel and card products in a single campaign that conveyed AMEXAMEX’s one-stop travel shopping expertise. Campaigns The now-famous tag line, â€Å"Don’t leave home without it,† was developed by Ogilvy & Mather in the early 1970s. AMEXAMEX wanted a â€Å"synergy tag line† like the other Ogilvy-produced line: â€Å"The company for people who travel. † Ogilvy came up with â€Å"Don’t leave home without them† for the AMEXAMEX Travelers Cheque, â€Å"Don’t leave home without us† for AMEXAMEX travel services, and the â€Å"Don’t leave home without it† tag line for the American Express CardCard.Ads for the Travelers Cheques featuring screen actor Karl Malden speaking the taglinetag line ran for 21 years. In 1974, AMEXAMEX debuted its now-familiar â€Å"blue-box logo,† on which the words â€Å"American Express† are printed in white outline over a square blue background. Ogilvy & Mather tried several conceptual approaches to use with this tag line for the card, and eventually h it upon the idea of replacing everyday and unknown actors in the ads with endorsers whose names were famous, but whose faces were not as familiar. This was referred to as the â€Å"Do You Know Me? campaign. The ads typically began by showing the face of a moderately well-known celebrity, as with Neil Simon, and then showing a close-up of his or her American Express CardAmerican Express Card to reveal their his or her identity. The ads implied that using an American Express card Card would get the cardholdercardholder â€Å"recognized. † This was an obvious example of marketing the card as a status symbol. Acquisitions In the 1970s, American Express executives looked for ways to grow the business beyond Travelers Cheques and credit cards.The fact that Master Charge and the BankAamericard (later to become Visa) were already issuing cards themselves suggested that AMEXAMEX would soon lose market share of its Travelers Cheques and that the growth of its cardholdercardholder base would slow. AMEXAMEX also had been worried for some time that the company’s small size and high profits made it an attractive takeover target. A large acquisition would make a takeover less likely and give AMEXAMEX a new source of income. Clark chose a company three times the size of AMEXAMEX with the 1968 acquisition of Fund America Group, based in Novato, CACA.It included Fireman’s Fund Insurance Company and four mutual funds that were later sold off. Other relatively small changes by Clark included the acquisition of the magazine which was later of US Camera magazine (later renamed Travel & Leisure) and the creation of the Travel Related Services (TRS) division in 1971, which pooled the travelers Travelers checkCheque, the card, and other travel and tourism businesses. AMEXAMEX also organized its banking operations under the renamed American Express International Bank Corporation (AEIBC).The year 1977, in which Clark left as president, saw AMEXAMEX with $250 millio n in profits and 8 million cards generating $10 billion in charge volume. The American Express Company. had three divisions when James D. Robinson took over for Clark as CEO in 1977: Travel Related Services (TRS), American Express International Bank Corporation (AEIBC), and Fireman’s Fund (FF). Robinson pursued an aggressive acquisition strategy. In 1979, he purchased fifty 50 percent of a cable TV equipment and programming partnership with Warner Communications for $175 million with the idea of selling financial products through cable television.A few months later in 1980, American Express bought First Data Resources for $50 million. First Data was a computerized billing operation that processed Visa and MasterCard transactions for banks. This was only a warm-up for Robinson, and in 1981 AMEXAMEX merged with Shearson Loeb Rhoades Inc. , the second largest public brokerage firm in the country behind Merrill Lynch. AMEXAMEX continued its expansion into a financial conglomerate by purchasing two additional brokerage houses and a real estate company. The international investment bank Trade Development Bank Holdings S.A. (TDB) was acquired in 1983 for $520 million to shore up AEIBC and focus its operations on trade finance and international private banking. That same year, AMEXAMEX purchased Investors Diversified Services (IDS) for $773 million, a Minneapolis- based company that offered mutual funds, life insurance, annuities, and financial planning to middle- income consumers. The investment bank Lehman Brothers Kuhn Loeb Inc. was acquired in 1984 for $360 million, and AMEXAMEX again added to its brokerage cache by acquiring E. F. Hutton & Co. n 1987 for almost $1 billion. Marketing Strategy and Advertising American Express advertising conveyed the prestige associated with tthe he cards. CardholderCardholders are called â€Å"card members,† and the year they became members is on their card – —signaling membership to a club. American Ex press cards Cards were perceived by many as status symbols, signifying success and achievement. AMEXAMEX sought to maintain this elusive image through advertising, impeccable service, promotions, bonuses, special events, and so on.The introduction of goldGold and platinumPlatinum cards to the credit card industry further enhanced their special cachet. By 1985, AMEXAMEX was spending $500 million a year in marketing. â€Å"Marketing is our number one priority,† said Robinson. [2] Service Customer service was a key element of American Express’s marketing program. One of James D. Robinson’s favorite sayings was â€Å"Quality is our only form of patent protection. †[3] Before he became CEO, he Robinson developed a comprehensive system for measuring AMEXAMEX’s service quality.His goal was to have customer service employees handling more than 99 percent of the requests without any mistakes. AMEXAMEX measured the time it took a customer service representat ive to answer the phone and the time it took for a replacement card to arrive. The company established a Quality University in Phoenix, AZ, where customer service representatives and their managers were trained to deliver excellent service. In addition, AMEXAMEX set up a committee of managers from throughout the corporation that who met to discuss new ways of measuring and improving quality. â€Å"Quality Conferences† were even held to disseminate and implement quality initiatives throughout the organization. Besides the internal monitoring, AMEXAMEX constantly surveys surveyed its customers and merchants by mail and by phone to ensure that the level of service remains remained consistent. AMEXAMEX developed a database system, which was was updated weekly, of customer information that tracks tracked spending patterns, age, and 450 other characteristics. This database enabled enabled the company to target specific marketing efforts to the customer segments most likely to respo nd.AMEXAMEX also useds this system to recruit new merchants by demonstrating what AMEXAMEX can could do for their businesses using real customer data, not projections. For example, a customer that who shopped at a certain store might receive a discount for shopping there again based on an agreement between the merchant and AMEXAMEX. Throughout its lengthy history, American Express has earned a reputation for the highest level of customer service. One representative personally delivered a card in the middle of the night to a stranded cardholdercardholder at Boston’s Logan airport.Another case involved an AMEXAMEX representative in New Delhi who arranged for another representative’s brother (a military helicopter pilot stationed close to the caller) to deliver cash to an AMEXAMEX Gold Gold cardholder cardholder who was stranded in a remote village in the Himalayas. One Enterprise Robinson and his top executives envisioned a transformed company structure called â€Å"One Enterprise. † The One Enterprise vision would make AMEXAmerican Express a one-stop financial and travel services powerhouse with each division cross-marketing its products to the others.The cardholdercardholders could obtain travel services from TRS; property & and casualty, flight and travel, and life insurance from Fireman’s Fund; financial advice and other products from IDS; and brokerage and investment banking services from Shearson Lehman Hutton; while the wealthier international clientele would be pampered by AEIBC (renamed American Express Bank Ltd. or AEB in 1986). Each division would in turn push American Express CardAmerican Express Cards to any of their customers who weren’t already cardholdercardholders or higher- end goldGold or platinumPlatinum cards to those who were.Advertising in the 1980s The â€Å"Do you know me? † campaign was targeted at older successful, affluent businessmen that who traveled a lot. The campaign’s nine years h ad seen these cardholdercardholders quadruple to 12 million, a full 40 percent of that market segment. Fearing that growth in this segment would soon level off, AMEXAMEX looked to stimulate growth in other segments. In the 1980s, women were attaining more powerful business positions in large numbers. AMEXAMEX wished to target this segment of the population with ads tailored towards young urban professional women. In 1983, women comprised only 2. million of current AMEXAmerican Express card holders, only 20 percent of the women the company thought were eligible for the card. Testing had shown that women did not respond positively to the older ad campaign. Marketing data from the early 1980s showed that consumers thought that status and prestige came not necessarily from huge wealth or success, but from a varied and exciting life. Ogilvy & Mather came up with the â€Å"Interesting Lives† campaign. It aimed to position AMEXAmerican Express cards Cards as symbols of people with i nteresting and multifaceted lives, people with unusual hobbies or who have had unconventional careers.The AMEXAmerican Express cardCard, the ads indicated, gave these holders the opportunity to indulge in their varied interests, to be spontaneous by going to the Australian Outback or climb a mountain, for example. Rather than featuring celebrities, the ads showed confident independent women using the American Express cardAmerican Express Card to take their husband to dinner or their kids to lunch, bantering with a flirtatious man in a bookstore, or leaving a sporting goods store with a briefcase and a lacrosse stick. â€Å"The American Express cardAmerican Express Card,† the tag line says, â€Å"It’s part of a lot of interesting lives. The ad campaign included and featured women in ads, and soon the volume of female applicants doubled the number of men who applied for the card. By 1984, 27 percent of AMEX cardAmerican Express holdercardholders were women compared to t en 10 percent in the late 1970s. The â€Å"Interesting Lives† campaign also had an unanticipated, but positive, side effect: young men also started applying for the card in large numbers. This convinced AMEXAMEX to tailor some of the ads specifically towards them. One such ad was titled â€Å"Young Lawyer. It showed a father talking to his son over lunch about his decision not to join the family firm. The father was disappointed until the son got a job at the District district Attorney’s attorney’s office. The sons pays with the American Express cardAmerican Express Card and the father says, â€Å"The pay must be getting better over at City city Hallhall. † Even though these campaigns did very well, AMEXAMEX’s marketing strategy for their core potential cardholdercardholders had become stale. They dropped the â€Å"Do you know me? † TV ads in 1987 and Ogilvy & Mather devised a new series of print ads called â€Å"Portraits. Renowned photog rapher Annie Liebovitz was recruited to photograph celebrities rarely shown in advertisements. The ads showed these celebrities in a more intimate, playful light, without the pomp and circumstance that celebrity ads usually employed. America’s Cup yachtsman Dennis Connor played with a sailboat in his bathtub in one shot, while in another basketball center Wilt Chamberlain and jockey Willie Shoemaker were shown standing back to back wearing identical white suits. Another shot showed Christian rock singer Amy Grant walking on water while in yet another Tip O’Neill was shown at the beach under an umbrella.The only text was their names, the date they became â€Å"members,† and the taglinetag line that was to become one of AMEXAMEX’s most enduring: â€Å"Membership Has Its Privileges. † The ads received much praise for their ingenuity and quirkiness. That same year, AMEXAMEX unveiled its first major TV campaign for its goldGold card. The goldGold card a dvertising was handled by McCann-Erickson, and their ads for this campaign focused on showing successful businessmen in lavish surroundings. One businessman lounged in a jacuzzi complaining about an award acceptance speech he had to give.His wife told him to just enjoy the honor. Another ad featured a successful businessman taking time from his busy schedule to learn the piano. These ads were the subject of criticism for their celebration of the opulence and free-spending attitudes of the decade. A year and a half later they gave the goldGold card account to Chiat/Day. This agency’s approach was over the top compared to McCann’s more subtle ads. Chiat targeted a younger, more affluent clientele by touting excessive spending. One ad in particular showed a man in a Jjaguar, sprawled with his legs dangling over the side.A voice says, â€Å"For when you finally run into that 1953 XK120. † The phrase â€Å"Worth its wait† flashed on the screen while a sax play ed sensually in the background. The ads were supposed to increase the goldGold card base by targeting younger wealthy men. By 1989, AMEXAMEX was spending $250 million annually on advertising, more than twice as much as Visa’s and MasterCard’s budgets combined. This expenditure reflected the numerous marketing initiatives underway to expand the company’s cardholdercardholder base, including efforts to attract more women, students, senior citizens, and small companies.Additionally, the company developed a major ad campaign to get cardholdercardholders to use their cards at retail shops, not just fine restaurants and boutiques. Research showed that the majority of card purchases were made with other credits cards while only high-ticket items were charged to AMEX cardAmerican Express Cards. This campaign was developed by Chiat/Day, which in 1991 won the green Green card and Optima accounts from Ogilvy & Mather, AMEXAMEX’s agency of record for 30 thirty years. Chiat/Day immediately developed a new taglinetag line for the company: â€Å"The Card.The American Express CardAmerican Express Card. † The initial ads developed by Chiat/Day sought to convey the iconic status of the card, by superimposing oversized flagship green Green cards into images of a restaurant, a golf course, the tail of a Concorde jet, and the Easter Island monoliths. Cause Marketing Since 1981, AMEXAMEX has also embarked on many cause-related advertising campaigns where a percentage of the proceeds were donated to a specific charity. In fact, the company is credited with coining the phrase â€Å"cause-related marketing. Between 1981 and 1984, Amercian Express donated to more than 45 different charitable organizations. Most of these donation drives occurred at the local level, such as when American Express donated two cents to the San Francisco Arts Festival each time Bay Area card members used their cards. By encouraging card members to spend more to support the cause, AMEXAMEX profited from increased card usage. Similar campaigns around the country generated total donations in the tens of millions of dollars and increased card usage in locations where a cause-related marketing campaign was active by an average of 25 percent.The company’s first national cause-related marketing campaign was organized in 1983 to raise money for the Statue of Liberty Restoration Fund. To build awareness for the program, American Express developed an $4 million advertising campaign that included print, radio, and television advertising. Each time a card member used his or her card, a one cent donation was made to the fund. For every new account opened, AMEXAMEX donated one dollar to the fund. Donations were also made for Travelers Cheques and travel purchases. Between September and December 1983, American Express gave $1. 7 million to the Statue of Liberty Restoration Fund.Card usage rose 28 percent nationally in the first month compared with the previo us year, while new card applications increased 45 percent. [i] . 1 Following its early success with cause-related marketing campaigns, AMEXAMEX developed more than 90 ninety programs in 17 seventeen countries. One of AMEXAMEX’s best-known campaigns was the â€Å"Charge Against Hunger. † The Charge Against Hunger, begun in 1993, was a charity effort in which the company donated a certain amount of money to hunger relief agency Share our Our Strength every time a cardholdercardholder used an AMEX cardAmerican Express Card to make a purchase during the holiday season.The 1993 Charge Against Hunger raised $5. 3 million. To raise awareness for the campaign, AMEXAMEX produced a series of advertisements featuring information about the charity and detailing the specifics of the program. Between 1993 and the last year of the program in 1996, the Charge Against Hunger campaign raised more than $21 million. AMEXAMEX Success Due to the acquisition-based growth and cross-marketing concepts, which were fashionable corporate strategies in the 1980s, Robinson was hailed as a savvy CEO in building up AMEXAMEX in this fashion.By the end of 1984, AMEXAMEX had developed $61 billion in assets and posted annual revenues of $13 million. The TRS division, which supplied AMEXAMEX with almost three-quarters of its earnings, was selling $13 billion worth of travelers checksTravelers Cheques, while 20 million cards were generating $45 billion in charges. AMEXAMEX had name recognition of 75 percent and its services were used by 14 percent of the population, more than any other financial company. Credit Card Competition Heats Up By 1985, AMEXAMEX had issued over more than 20 million cards that were producing more than $47 billion in billings.That compared with Visa’s 115 million cards with $82 billion in billings and MasterCard’s 103 million with $62 billion in billings. About 3. 3 million of AMEXAMEX’s cards were GoldGold cards (first offered in 1966) an d about 60,000 were PlatinumPlatinum (introduced in 1984). Visa had 3 million higher- end â€Å"Premier Visa† cards and MasterCard had 2. 5 million â€Å"Preferred Customer† cards (both began issuing them in 1982) with annual fees of $55. In spite of their similar numbers, AMEXAMEX still had a clear advantage in the high-end market with GoldGold card charges totaling $13 billion while Visa and MasterCard only had only $7. billion combined. While Although most credit cards had features similar to AMEXAMEX’s charge cards, prestige still seemed to win people over in wanting AMEXAMEX’s cards and in using them for their more expensive items. One analyst said, â€Å"If you want to buy an expensive car, you tend to buy a Mercedes or a Cadillac, not a souped-up Honda. † For AMEXAMEX customers, the fact that MasterCard and Visa were accepted at over more than 4 million sites while AMEXAMEX was only accepted at only 1 million sites was mitigated by the fact that only AMEXAMEX had offices in many remote locations capable of handling almost any travel emergency.Indeed, prestige seemed to be so important to consumers that they signed up at twice the expected rate for AMEXAMEX’s $250 annual fee PlatinumPlatinum card Card and eventually numbered six times what AMEXAMEX expected. In the 1980s, the standard American Express Green card had an annual fee of $35 and offered $1,000 check cashing at representative banks and AMEXAMEX travel offices, the ability to withdraw $500 from ATM’s, and $100,000 travel accident insurance. For a $65 annual fee, GoldGold cCard members upgraded to $2,000 in checks cashed and a credit line of $2,000.The PlatinumPlatinum card Card allows members to cash up to $10,000 in checks, get $1,000 from ATM’s, $500,000 in travel insurance, and nonresident privileges in over more than 25 private clubs around the world. AMEXAMEX offered these cards to only about 5 percent of its American cardholdercardho lders who charged more than $10,000 a year and hadve good payment histories. Higher-end credit cards (e. g. , goldGold, platinumPlatinum) proliferated in the mid-1980s as the market for standard cards became relatively saturated.Credit card delinquency rates were increasing due to banks’ efforts to shore up profits by signing up more cardholdercardholders. The average cardholdercardholder possessed seven cards, so banks had to find other ways to compete. Many consumers were frustrated with banks because they maintained high interest rates on their cards (around 19 percent) in spite of the fact that the prime lending rate had dropped 14 points since 1982. The banks defended their card rates, citing the cost of processing millions of card transactions every week.In order to appease their customers, banks offered special perks like such as bonus points and cash back offers. They also began issuing goldGold and platinumPlatinum cards to attract more customers. These â€Å"eliteà ¢â‚¬  cards were used 50 percent more often than regular cards, and the average purchase with them was 150 percent greater than with a normal card. Visa and MasterCard gained enough GoldGold cCard members, 12 and 11 million, to beat AMEXAMEX’s 6 million. Optima Unveiled AMEXAMEX responded to the increasing popularity of credit cards by issuing its own credit card, called Optima, late in 1987.Not only would it compete head-to-head with the revolving credit bank-issued cards, but also it would do so with a much lower interest rate of 13. 5 percent. Even the annual fee was lower, priced about half what other credit cards charged at $15. Optima also allowed AMEXAMEX to greatly expand its card base without damaging its upscale image since because it was a separate card. AMEXAMEX only offered Optima initially to its 8 – to 9 million current AMEX cardAmerican Express holdercardholders. Since Because these customers were accustomed to paying their balance monthly, they were c onsidered the lowest-risk segment.Banks were worried that Optima cardholdercardholders would use the new credit card for regular purchases and the AMEXAMEX charge cards for their T&E expenses, dropping regular and high- end bank cards in the process. Citicorp, the nation’s largest issuer of bank cards with close to 15 million, countered AMEXAMEX’s new card by lowering its rates to â€Å"preferred customers† to 16. 8 percent from 19. 8 percent. Visa USA Inc. even urged its issuing banks to stop selling American Express Travelers Cheques in protest.AMEXAMEX replied with a Travelers Cheque ad that told consumers, â€Å"If your bank doesn’t sell them, go to one that does! † In order to compete, most of the charge and credit cards furiously began cutting prices and offering special incentives. Co-branded cards also became very popular. Visa had 768 affinity programs approved by the end of 1987. Most MasterCard and Visa silver Silver and goldGold cardhol dercardholders also got rebates on hotels and plane fare in addition to rental car discounts. WhileAlthough AMEXAMEX did not offer any affinity cards, it did continue to offer benefits and special offers.In addition to its Buyer’s Assurance program, which doubled the manufacturer’s warranty up to a year on items purchased with its cards, AMEXAMEX also began its Purchase Protection program, which insured these items for 90 ninety days against theft, loss, fire, or accidental damage up to $50,000. AMEXAMEX also offered its GoldGold and PlatinumPlatinum members free rental car insurance. By the end of 1988, after being out for only 18 months, Optima ranked as one of the top ten credit cards in terms of cardholdercardholder volume.Optima had 2 million cardholdercardholders with over more than $3 billion in outstanding balances. The interest and fees for Optima was were nearly pure profit sincebecause AMEXAMEX spent so little, only $100 million, in starting it. American Exp ress had the advantage of an established cardholdercardholder base to offer it to and merchants already willing to accept it. Thanks to Optima and improved marketing to young men, women, and students, AMEXAMEX’s domestic share of the card market increased to ten 10 percent by 1989, totaling 22 million cards (30 million worldwide).AMEXAMEX’s charge volume also increased to 27 percent or $69 billion, which lead all card issuers. Visa meanwhile had 52 percent cards hare with 115 million cards, and MasterCard had 38 percent with 84 million. The remainder was primarily Sears’ Discover card, which had about 28 million cards outstanding. Sears issued Discover in 1985 using its existing customer credit base of 40 million accounts, low interest, no fee, and a cash- back program as advantages. AMEXAMEX had signed up over more than 2. 5 million merchants to accept its card, compared to Visa’s almost 7 million merchants.Nevertheless, AMEXAMEX maintained that because consumers only charged only 15 percent of the possibley number of items that could be charged, its main competition was not the other card companies, but rather, cash. AMEXAMEX Applauded Success continued through the late 1980’s. Revenue and profits grew in every division and earnings topped the $1 billion mark in 1986. In 1989 AMEXAMEX grossed over more than $26 billion and netted $1. 2 billion with a travelers checkTravelers Cheque float of over more than $4 billion to invest.Compounded earnings and sales over the last decade had risen nine 9 percent and 13 percent every year, and AMEXAMEX had a return on shareholder equity of more than 15 percent a year. Their direct marketing department was the fifth largest in the nation selling electronics, furniture, jewelry, luggage, mutual funds, and insurance. AMEXAMEX’s publishing arm included â€Å"Travel & Leisure† and â€Å"Food & Wine† magazines, with having a combined circulation of over more than 2 millio n, and they planned on acquiring or creating more than ten more magazine titlespublications.Overall, analysts were recommending AMEXAMEX stock, saying it was undervalued based on its future earnings potential with AMEXAMEX being called â€Å"one of the great success stories of the last twenty years. †[4] AMEXAMEX STUMBLES Problems in Iits Subsidiaries James Robinson III had spent a total of $3. 5 billion in acquiring Shearson, IDS, TDB, Lehman, and E. F. Hutton, and in the process had built American Express into what was one of the most respected and well-known companies in the USUnited States. AMEXAMEX was rated by one poll as among the top three brands in America behind only Coca-Cola and McDonald’s.In the late 1980s, AMEXAMEX was the largest diversified financial services company in the world. But Ddespite the apparent success, however, signs of future troubles appeared as early as the early 1980s. In the latter years of that decade, the financial empire slowly bega n to crumble. While Although each subsidiary had its share of problems, consensus seemed to be that AMEXAMEX had expanded too rapidly without enough attention as onto how all the parts would fit together and so could not manage itself efficiently. AMEXAMEX’s first big problem with a subsidiary came in 1983.An insurance industry price war had caused Fireman’s Fund (FF) to lower its policy prices and add business. A surprisingly large number of claims on these policies caused AMEXAMEX to have to add $230 million to FF reserves causing a $141 million fourth quarter loss for the unit and a $22 million loss for AMEXAMEX. AMEXAMEX managers said they were blindsided by the losses while FF managers said they had tried to warn their superiors at AMEXAMEX but were ignored. AMEXAMEX profits dropped 11 percent in 1983 due to FF losses, breaking the much hallowed 35- year earnings record.AMEXAMEX later sold off Fireman’s Fund to the public, keeping the life insurance divisio n, but retaining only 27 percent of the property and casualty business. In spite of their magnitude, the problems at Fireman’s Fund had little impact on AMEXAMEX as a whole. They did, however, draw attention to AMEXAMEX’s management style and what impact it might have on the other divisions. Shearson Lehman Hutton, the nation’s second largest securities firm, was probably the biggest disappointment of all.After the acquisition, Shearson imposed its existing no no-bbonus onus policy for clerical employees at the investment bank where everyone was up to that point used accustomed to annual bonuses. Shearson also imposed its much less generous medical benefits plan on Lehman employees and even made them take lie detector tests. Most job openings after the acquisition were filled with Lehman employees in an attempt to appease them, but this wound up alienating Shearson employees. Lehman also lost many top clients after the acquisition including ABC, Chase Manhattan, and Uniroyal.Big M & A deals, the reason Lehman was acquired in the first place, never materialized. The loss of clients and internal talent was too big to overcome and only a trickle of small deals and its brokerage operations kept the unit going. Even with 1988 revenues of $10. 5 billion (same as Merrill Lynch), the unit’s earnings had dropped to 81 eighty-one cents from $4. 34 two years earlier. Robinson admitted he wanted to sell Shearson, but couldn’t because he wouldn’t get the price he wanted. Card CompetitionIn 1991,, AMEXAMEX debuted its â€Å"Membership Miles† loyalty program, which gave customers one point for every dollar spent on the card. These points could be exchanged for credit in frequent flier airline miles. The program had the dual benefits of attracting more customers and increasing the spending volume of customers who wanted airline miles. The success of this program’s introduction was offset, however, by problems with the Op tima card. Though Optima made the company one of the ten largest credit card issuer issuers worldwide, AMEXAMEX’s first offering in the credit card category was fraught with problems.The company’s decision to offer the card only to existing cardholdercardholders, who were accustomed to paying their entire balances monthly, led to millions of dollars in bad debt. AMEXAMEX failed to account for the fact that a significant portion of charges on their classic cards were business expenses for which the cardholdercardholder was reimbursed. Therefore, the majority of Optima cardholdercardholders used that card strictly as a credit device, and as a result only five 5 percent of Optima accounts paid the full monthly balance.The resulting losses rose to 10 percent of outstanding balances in 1992, which was double the industry average. In its first three years, Optima cost American Express $2. 3 billion. The company was forced to re-evaluate its Optima portfolio, and relaunched t he card in 1992 with a slightly different payment structure. In 1994, the company pared the number of Optima cardholdercardholders to 3 million from about 3. 5 million. By 1996, Optima’s 5. 2 percent annual loss rate was only marginally higher than the 4. 6 percent industry average.Other card companies were able to make up enormous ground on the American Express by offering bonuses, service benefits, and cheaper fees to both merchants and consumers. Bank cards certainly lacked the prestige factor, but, as one analyst noted, â€Å"Prestige is less of a Nineties concept than an Eighties concept. †[ii]2 AMEXAMEX’s traditional points of difference were service and prestige, but 1990s’ consumers appeared to place greater value on â€Å"function [and] utility. †[iii] Compounding problems was the launch of Visa’s brilliant ad campaign, â€Å"Visa.It†s Everywhere You Want to Be. † That campaign highlighted desirable locations, resorts, events, restaurants, etc. – none of which would take American Express. AMEXAMEX was under siege from a number of new competitors, such as Capital One, which in 1991 was the first company to issue so-called â€Å"teaser rate† cards with introductory rates well below the standard 19 percent. Other sources of competition came from co-branded or â€Å"affinity† cards, which were becoming increasingly popular with consumers seeking added value in the form of additional goods or services.AMEXAMEX had the opportunity to issue one of the first co-branded cards back in 1985, when American Airlines approached the company with a proposal for a joint credit card that would offer frequent flier miles for dollars spent on the card. AMEXAMEX rejected the offer and American Airlines inked a deal with Citibank instead, which that attracted 4 million cardholdercardholders within a decade and set off a co-branding trend. AMEXAMEX similarly declined to enter into a co-branding agre ement with AT&T in 1990.Within five years, the AT&T card had more than 11 million cardholdercardholders. Many corporations began to issue co-branded credit cards, including General Motors, Shell, all major airlines, and Sony. Other entities with co-branded cards included NBA basketball teams, the University of Alabama Alumni Association, Star Trek, and the National Wildlife Federation. Between 1990 and 1992, the number of American Express cardAmerican Express Cards in circulation dropped by 1. 6 million, or six 6 percent. The company was in danger of seeing its competitive advantage disappear.Attempts to diversify into financial services had largely failed, and the company’s flagship card business was faltering. â€Å"We were losing relevance with our customers,† said current CEO Kenneth Chenault. â€Å"We were trying to be all things to all people with a few products. †[iv] This developments led AMEXAMEX’s board to force James Robinson to resign as CEO i n 1993. AMEXAMEX FOCUSES ON ITS CORE BUSINESS Divestiture After forcing Robinson’s resignation, American Express selected Harvey Golub to succeed him as chairman and CEO in February 1993.Golub was a nine-year veteran of the company, having come to the IDS division from McKinsey & Co. consulting firm. He immediately initiated a series of divestitures to reduce AMEXAMEX’s holdings. Golub negotiated the sale of the Shearson brokerage operation and the Lehman Brothers investment bank. These sales, combined with other profit-saving cutbacks, eliminated 50,000 of the company’s 114,000 workers. Following these moves, the now-leaner company was in a position to focus on its core competencies: charge and credit cards, Travelers Cheques and travel services, and select banking and financial services.In the midst of these cutbacks, Golub pursued aggressive plans for high growth in the card sector. In mid-1994, he announced plans to introduce up to 15 fifteen different credi t cards. Ready to improve on the company’s first credit card offering – —Optima – —AMEXAMEX introduced its next card, called Optima True Grace, in August 1994. The Optima True Grace card Card featured a low introductory rate of 7. 9 percent and came with an automatic â€Å"grace period† of 25 twenty-five days after a purchase, during which time no interest would be charged to the cardholdercardholder.Additionally, the company would waive the annual fee for cardholdercardholders who used Optima True Grace at least three times per year. These features came as a result of a year-long research effort that included 4,000 consumer interviews. The Optima True Grace launch was accompanied by a $40 million marketing campaign starring lifestyle maven Martha Stewart. In its first year, Optima True Grace was selected by about 1. 4 million users, a figure that doubled the company’s membership predictions.The flexibility of Optima True Grace marked a departure from AMEX cardAmerican Express Card policies of the past. As bank-issued cards exploded in the 1980s by enticing customers with low annual fees, cash back offers, partnerships, points bonuses, and other special offers, AMEXAMEX continued to charge high annual fees and flatly refused to partner with other corporations despite offers from companies such as American Airlines. The gap in market share between AMEXAMEX and Visa and Mastercard only widened, and Golub reflected in 1995, â€Å"We should have seen what was happening. . . We were inflexible. We were arrogant. We were dreaming. †[v] To spur growth in the card category, Golub sought to greatly increase merchant acceptance of American Express cardAmerican Express Cards. In October, responding to the requests of over more than 14,000 card members, AMEXAMEX inked a deal with Wal-Mart stores to have its cards accepted at over more than 2,300 Wal-Mart locations. During 1995, other retailers such as Laura Ashley, S hopRite, Service Merchandise, and Vons Supermarkets signed on to accept AMEX cardAmerican Express Cards. That year, research by the ompany showed that based on card member purchasing patterns, AMEXAMEX customers charged 86 percent of their spending to AMEX cardAmerican Express Cards. Said CEO Kenneth Chenault, â€Å"If our customer wants to use the American Express cardAmerican Express Card at a hot dog stand, we want to be there. †[vi] In addition to adding merchants that would accept the cards, Golub worked to improve relations with the existing merchant roster. In the past, AMEXAMEX was able to demonstrate to merchants that its cardholdercardholders charged a higher volume with their cards.For many merchants, this mitigated the fact that AMEXAMEX’s merchant discount was considerably higher than Visa or MasterCard’s. Purchases by AMEX cardAmerican Express holdercardholders carried discount fees of over more than 3. 5 percent, compared to merchant discounts low er than 2 percent for Visa and Mastercard. By 1991, however, the case for accepting American Express was not as compelling. Not only were there a greater number of Visa and MasterCard goldGold cardholdercardholders, but also nearly 90 percent of all AMEXAMEX customers carried bank cards as well.AMEXAMEX needed to retain as many merchants as possible, since overbecause more than half of its annual revenues came from merchant discounts. The turning point came in 1991, with the so-called â€Å"Boston Fee Party. † A group of Boston restaurant owners coordinated a boycott of the American Express cardAmerican Express Card because they believed the discount rate to be too high. American Express worked rapidly to repair relationships with these and other merchants. By 1996, the discount rate for AMEXAMEX purchases was below less than 3 percent and all the Boston Fee Party boycotters had been re-signed.Golub also attempted to better relations with current cardholdercardholders. In Oct ober 1995, the company expanded its Membership Miles program to include points bonuses for retail merchandise and gourmet gifts, as well as more travel offerings such as car- rentals, hotel stays, and vacation packages. This revised program was named Membership Rewards, and points earned through the program had no limit or expiration date. The renewed focus on American Express’s core business led to the first new campaign for American Express Travelers Cheques in twenty years.Though still dominating the Travelers Cheques category with $64 billion in annual worldwide sales and a 45 percent market share, AMEXAMEX was looking to protect its lead against competitors like Visa. In 1994, a new $15 million advertising campaign updated the classic Travelers Cheques commercial, which traditionally featured hapless travelers falling prey to criminals while abroad and then experiencing firsthand the safety and security features of the Travelers Cheques. The new crop of ads focused on th e â€Å"Cheques for two† feature, which enabled the same checks to be shared between two parties.Instead of getting stolen, the Travelers Cheques in the new ads were only lost, and features featured lost-and-found employees in travel destinations describing the quirky items they encountered in the line of duty. The ads were intended to illustrate in a more lighthearted fashion the benefits of AMEXAMEX Travelers Cheques. In 1995, the company renamed its IDS division â€Å"American Express Financial Advisors† (AEFA) in an effort to provide with a more uniform image to its customers.AEFA, which provided financial and estate planning, annuities, mutual funds, life insurance, pension plans, 401(k) plans, and loans and accounting services to businesses and individuals, was part of the â€Å"select financial services† that contributed to AMEXAMEX’s core competencies. A One-third of AMEXAMEX’s net income in 1996 came from AEFA, which controlled $130 billio n in assets. After firing Chiat-/Day, AMEXAMEX re-hired Ogilvy- & Mather, who introduced a corporate ad campaign themed, â€Å"Do More. † This global ad campaign extended the company’s advertising to include financial services and travel in addition to its card businesses.The purpose of the campaign was to underscore the transformation that had taken place at American Express during the previous several years, given that the company had: 1)Sold or spun off subsidiaries and refocused on businesses operating under the American Express brand; 2)Broadened its traditional charge card business to include revolving credit, co-branded cards and other products aimed at specific customer segments, such as students and senior citizens; 3)Expanded its global travel network; )Begun a major expansion of its financial services businesses; and 5)Introduced new products to its corporate services customers. â€Å"For much of our history, our company’s brand was defined by our ca rd and Travelers Cheques businesses,† said John Hayes, executive vice president of Global Advertising. â€Å"Now we are extending our brand to a variety of other products and services to mirror both where our company is and where it is going. What will remain consistent is our vision— — to become the world’s most respected service brand. The new advertising campaign was designed to capitalize on several of American Express’s historical brand attributes: trust, customer focus, travel, and financial insight. â€Å"American Express is one of the very few global brands in the financial services arena,† Hayes added. â€Å"All over the world, people’s experiences with our travel services, card products, and financial advice have defined our brand’s characteristics, reflecting the reasons that both corporations and consumers are loyal to American Express. Themed, â€Å" American Express Helps You Do More,† the campaign attempt ed to bridge both the company’s historic strengths and, as well as its newer initiatives. The pool of advertisements included commercials that featured a range of American Express products and services, as well as those designed to focus on individual businesses, such as American Express Financial Advisors. It also included ads for the American Express charge cards, â€Å"Our advertising used to be about a limited number of products and services, and was often defined by the people who used them.This campaign stresses our growing number of services and what American Express can do for you,† Hayes said. The television spots will ruran on network, cable, and spot television, supported by newspaper and magazine ads in a variety of publications including USA Today, tThe Wall Street Journal, The the New York Times, Time, and Newsweek. Card Wars American Express launched its first co-branded card in 1995 with Delta Air Lines. The airline miles card was called the Delta SkyMi les Optima, and within two years of its introduction it was the number-two airline affinity card with over more than 1 million cardholdercardholders.American Express forged co-branding relationships with other partners, including Hilton Hotels, ITT Sheraton, and the New York Knicks. Beginning in 1992, American Express used comedian Jerry Seinfeld in advertising that emphasized the card’s flexibility and added humor to the personality of the brand. In 1997, as part of the â€Å"Do More†Ã¢â‚¬â€œ themed campaign, American Express used ads featuring Seinfeld to emphasize the card’s acceptability in locations such as supermarkets and gas stations. In one ad, Seinfeld stops at a gas station to fill up.The premise is that he aims to put an even dollar amount into the car, presumably so he can pay with cash without breaking change. Upon reaching the target amount, he gives the pump an extra squeeze that pushes the total a few cents over. Onlookers gasp in dismay, until he pulls out his American Express cardAmerican Express Card in dramatic fashion and pays at the pump. Another ad starred Seinfeld and an animated Superman. The unlikely duo were depicted walking along a city block, when Superman spotted Lois Lane in peril at the front of a grocery store line.When the two come to her rescue, Lois informs them that she has forgotten her wallet. Superman pats his suit where pockets normally would be located and sighs, â€Å"I can’t carry money in this. I’m powerless. † Seinfeld exclaims, â€Å"I’m not! † and begins spinning around in a blur brandishing an American Express cardAmerican Express Card. Again in dramatic fashion, he swipes the card and pays for the groceries. American Express signed one of the leading athletes in the world in 1997 when it inked a five-year, $30 million endorsement contract with Tiger Woods.That year, Woods appeared in print ads and television commercials that promoted American Express Fina ncial Advisors. In one television spot titled â€Å"Tiger Wants,† the phenom golfer discusses discussed personal aspirations, which included â€Å"tak[ing] care of the ones who took care of me† and â€Å"help[ing] people who need help. † The campaign also featured Tiger’s father, Earl, who explaineds that with the help of an American Express Financial Advisor, he was able to retire early and dedicate himself to helping Tiger reach his goals.John Hayes characterized the endorsement deal as follows: The appeal of Tiger Woods – —and, indeed, of his father, Earl – —transcends the world of golf. While Tiger’s tenacity, work ethic, and abilities are outstanding, we also recognize him as a person whose achievements are the result of perseverance and an incredible focus on a goal. That kind of earned success is a hallmark of financial success as well. [vii] In appraising AMEXAMEX’s position, Hayes also noted: The market b ecame very segmented, and we needed to catch up with that to become more relevant to more segments.So now we’ve gone from a brand that was basically represented by one card product to one that has 25 products. That’s a drastic change. [viii] Our toughest balancing act is not to lose our traditional core customers and our reputation for premium quality and service while we enact new initiatives to expand against other segments. We’re tracking that on a quarterly basis to make sure we don’t go too far in one direction or the other. [ix] Marketing and Advertising In 1999, American Express unveiled the biggest new card launch since Optima, with the â€Å"smart smart cardcard† Blue.Blue, which was launched with a $45 million advertising campaign, was considered a smart card because it contained an embedded chip that enhanced security for Internet purchases using a home-encryption system. American Express issued Blue cardholdercardholders a home card car d-swiper free of charge, which could be used for Internet transactions. The card targeted the 25 percent of Americans that owned computers and used sophisticated consumer technology, as well as another 25 percent of the population learning to use such technology. Unlike other American Express cardAmerican Express Cards, Blue carried no annual fee.One perceived risk of the Blue marketing campaign was the implication that the other American Express cardAmerican Express Cards were not secure for use with Internet purchases. Said Alfred Kelly, president of the American Express Consumer Card Services Group, â€Å"I would rather be cannibalizing myself than have the competition do it. †[x] Launch advertising involved television, print, and subway advertising, as well as event marketing. The introductory television ads focused on the technology aspect of Blue. One ad showed a sea of amoeba dancing and multiplying over a rock-and-roll soundtrack.This ad was intended to demonstrate th e â€Å"evolving credit† aspect of the card, which meant that Blue would improve as the company added new functions features to it. Another ad emphasized Blue’s payment flexibility – —unlike other American Express cardAmerican Express Cards, monthly balances could be carried into the next month – —by showing the card bent, pulled, and reshaped by robotic arms to the sounds of a classical score. In addition to major network broadcasts, these ads ran during television programs targeting young people, such as Fox’s â€Å"The X-Files† and â€Å"Futurama. Print ads appeared in newspapers and magazines, as well as in sports clubs and on restaurant table-top menus. The ads did not use the familiar Roman Centurion soldier logo associated with other cards, choosing a new look that suggested a compact disc with blue concentric circles bordered by white. American Express also sponsored a concert in New York called â€Å"Central Park in Blue. † The concert was promoted by a â€Å"street team† of sharply- dressed scooter riders, who used handheld swipers to enable cardholdercardholders to pick up free tickets at nearby Blue information kiosks.These marketing activities were designed to give the card â€Å"a different, modern, more hip feel,† said Alfred Kelly. â€Å"We wanted to break out. †[xi] American Express continued to market cards based on prestige. In 1998, it introduced the matte Matte black Black Centurion Card – —otherwise known as the â€Å"black Black cardCard† – —for elite clients. To obtain an invitation invitation-o

Led Zeppelin: Musicians, Folklorists, Poets

Led Zeppelin is generally considered to have been one of the most influential rock bands to have existed.   The band came into existence in the late 1960s from Britain, following the lead of several other musical acts which led to the coining of the term â€Å"British Invasion.†Ã‚   But unlike many other bands, Zeppelin was not only interested in making music, but in offering their own takes on classical stories, such as the Trojan war. Their songs all employed a variety of poetic elements, such as rhyme scheme, metaphors, and allusions, and have connections to a number of true poems..   This can be seen when Led Zeppelin's songs â€Å"Stairway to Heaven† and â€Å"Achilles' Last Stand† are compared to W.H. Auden's â€Å"The Shield of Achilles† and Lord Alfred Tennyson's â€Å"The Lady of Shallot.† Led Zeppelin's â€Å"Stairway to Heaven† has long been considered one of the band's most famous contributions to the musical community.   The song has a main storyline about a woman who has spent her life concerned with material matters and never giving thought to the idea that perhaps the treasures she accumulated in life would never truly grant her a place in Heaven. There is an allusion to the buying of alms.   The practice of buying alms was a common and popular practice in the early days of the Catholic church and involved people paying a certain amount of money to priests to have their sins forgiven, thus leading to the song's notion that by accumulating wealth, salvation might be attained. â€Å"Stairway to Heaven† also has a definite rhythm.   The song alternates from having lines that are 6 – 12 syllables long.   The stanzas begin with lines that are either 10 to 12 syllables long and each consecutive line gradually decreases the amount of syllables that are present: And it's whispered that soon if we all call the tune  Ã‚   (12 syllables) Then the piper will lead us to reason.   (10 syllables) And a new day will dawn for those who stand long   (11 syllables) And the forests will echo with laughter.   (10 syllables) Immediately, a pattern in the rhythm can be seen.   The first line is 12 syllables and the following line is reduced by two syllables.   The third line is then one syllable less than the first line and the final line is the same as the second.   Such use of rhythm allows for the song to be more organized when set to music and for the poem to be more melodic when recited, to have a more flowing and surreal tone to it. The song also involves the use of repetition.   The first stanza incorporates the repetition of the same phrase in lines two and five of the song, â€Å"And she's buying the stairway to heaven/ [†¦] ooh, ooh, and she's buying the stairway to heaven.†Ã‚   That repetition is seen in the last couplet of the second verse with the phrase â€Å"Ooh, it makes me wonder† and is repeated again in the last line of fourth stanza. The poem also incorporates a sense of Arthurian legend, such as with the idea of â€Å"The Lady of Shallot† by Lord Alfred Tennyson.   Tennyson states that, â€Å"Willows whiten, aspens quiver,/ Little breezes dusk and shiver/ thro' the wave that runs for ever† (10-12).   Led Zeppelin changes the image slightly and states that â€Å"If there's a bustle in your hedgerow, don't be afraid./ It's just a spring clean for the May queen./ [†¦] Dear Lady, can you hear the wind blow, and did you know/ your stairway lies on the whispering wind.†Ã‚   There is an allusion to everything being alive in both examples.   Both incorporate an environment that is still except for the wind and largely pastoral. Even more similar is the idea of an idealistic young woman dressed in white.   Led Zeppelin refers to: There walks a lady we all know Who shines white light and wants to show How everything still turns to gold. And if you listen very hard  the tune will come to you at last. The image is nearly identical to the Lady of Shallot described by Tennyson: Lying, robed in snowy white that loosely flew to left and right — that leaves upon her falling light — thro' the noises of the night [†¦] They heard her singing her last song. Both women have a sense of idealism about them that eventually leads to their greater disappointment.   The woman in â€Å"Stairway to Heaven† is soon to be disappointed by the fact that her wealth will not bring her into eternal salvation.   The Lady of Shallot is only just beginning to come to terms with the fact that Lancelot does not love her and she has thrown away her life loving someone who will never have the same affection for her.   Both women are approached as being virginal creatures: they wear white, there is a sense of innocence in their believing that everything is as beautiful as gold. Even more stirring is the idea that the final stanza of â€Å"Stairway to Heaven† refers to listeners finally being able to hear her song, while â€Å"Our Lady of Shallot† is referred to as singing one final song.   Both end with a sense of finality and tragedy.   The women are lost because of their innocence and their false hope in the world and it is the final notes of their individual songs that their existences in the world are finally realized. Led Zeppelin's â€Å"Achilles' Last Stand† immortalizes one of the most famous figures of the Trojan war.   In the song, Achilles speaks of leaving for the war as a means of finding greater glory in his life as a warrior and achieving the last dreams he has within him, whether or not he lives or dies.   W. H. Auden's poem â€Å"The Shield of Achilles† personifies Achilles' shield and makes her seem to be a maternal figure who knows that Achilles will soon suffer an untimely death at the hands of his enemies but is wholly unable to prevent the death from occurring. Auden's poem has a definite rhythmic structure.   The main verses are seven lines each, while the more choral stanzas are eight lines, making the text more melodic when read.   Through the use of repetition, the idea of a song being present in the poem is obvious. Both â€Å"The Shield of Achilles† and â€Å"Achilles' Last Stand† mention a number of mythical references.   â€Å"The Shield of Achilles† alludes to the gods Hephaestus and Thetis while â€Å"Achilles' Last Stand† refers to Atlas and Albion.   The poems also refer to the same foreboding figure, a decrepit old man symbolizing Achilles' death.   â€Å"The Shield of Achilles† refers to the man as being â€Å"a ragged urchin, aimless and alone† while â€Å"Achilles' Last Stand† refers to the man as â€Å"to seek the man whose pointed hand/the giant step unfolds.† But the tone of the two poems differ greatly.   â€Å"Achilles' Last Stand† is one of glory in battle and despite the fact that the persona is aware that certain death may await him, he is willing to face his fate, regardless of the outcome: When they told us we should go As I turn to you You smiled at me How could we say no? With all the fun to have to live the dreams we always had Woa the song to sing When we at last return again (1-8). The persona wants to be immortalized for his duty in battle, wants to fulfill his goal of being a legendary warrior and spoken of for years after his death.   The use of such positive ideas, such as â€Å"when we at last return† refer to a disregard for death.   Even the end of the poem, when the persona finally dies, is positive, â€Å"The mighty arms of Atlas/hold the heavens from the earth/ I know the way, know the way, know the way.†Ã‚   There is never any submission.   The persona faces death gracefully, with the mentality of a warrior. Auden's poem is much different in its tone.   There is an idea of the shield lamenting, beginning a premature mourning of her beloved warrior.   The poem even incorporates a scene from the Holocaust's concentration camps to make the tone of the poem that much more somber, â€Å"Barbed wire enclosed an arbitrary spot/ Where bored officials lounged (one cracked a joke)/ And sentries sweated for the day was hot.†Ã‚   The entire poem is built around the premise of death and dying, and the shield is witness to all that suffering, even though she mourns Achilles the most. Even the depiction of immortal duties are different.   When â€Å"The Final Stand of Achilles† refers to â€Å"the mighty arms of Atlas, hold the heaven from the earth†, there is a sense of masculine pride, of a true warrior succeeding in his duties even though he suffers slightly.   â€Å"The Shield of Achilles† offers a more human take on such a task.   Atlas's duty is suddenly doled out to a number of individuals, all of whom are too weak to take on such a responsibility, â€Å"The mass and majesty of this world, all/ That carries weight and always weighs the same / Lay in the hands of others; they were small.† Through the use of repetition, rhythmic patterns, and thematic continuity, Led Zeppelin's songs are shown to be just as poetic as musical, especially when compared to a number of poems similar in content and structure, and prove that songs are merely poems set to music. Works Cited Auden, W.H. â€Å"The Shield of Achilles.† Led Zeppelin.   â€Å"Stairway to Heaven†. Led Zeppelin.   â€Å"Achilles' Last Stand.† Tennyson, Lord Alfred.   â€Å"The Lady of Shallot.†